Terms of service

Terms of Service

Welcome to Swirkies Egypt. By browsing our website or placing an order, you agree to the terms below.

Our products

Swirkies Egypt sells freshly prepared desserts, cookies, crepes, skillets, drinks, and related food items. Product availability may vary by branch, time, and stock.

Orders

All orders are subject to acceptance and availability. We may cancel or reject an order if a product is unavailable, payment is not completed, customer information is incorrect, or we are unable to fulfill the order.

Prices

All prices are displayed in Egyptian Pounds (EGP). Prices may change without prior notice. The final price will be shown at checkout before confirming the order.

Product images

Product images are for presentation purposes. Actual products may vary slightly in shape, toppings, packaging, or finishing because our items are freshly prepared.

Food allergies

Our products may contain or come into contact with ingredients such as milk, eggs, nuts, peanuts, wheat, gluten, chocolate, and other allergens.

If you have any allergy or dietary concern, please contact us before placing your order. Swirkies Egypt is not responsible for allergic reactions if ingredient information is not requested before ordering.

Delivery and pickup

Delivery and pickup options depend on location, branch availability, and product availability. Estimated times are not guaranteed and may be affected by traffic, weather, branch workload, or courier delays.

Cancellations

Orders can only be cancelled before preparation starts. Once an order is being prepared, cancellation may not be possible.

Returns and refunds

Returns and refunds are handled according to our Return and Refund Policy.

Website use

You agree not to misuse the website, attempt unauthorized access, interfere with website operation, or use the website for fraudulent activity.

Contact

Phone/WhatsApp: [Add phone number]
Email: [Add email]